Refund policy

RETURN & REFUND POLICY

Last updated: July 2026

Thank you for shopping with Shizuku Matcha.

Due to the nature of food products, we do not accept returns or exchanges on opened items.

Returns

We accept returns only if:

• The item was damaged during shipping.
• You received the wrong product.
• The product arrived defective.

To request a return, please contact us within 7 days of delivery with your order number and clear photos of the package and product.

If your return is approved, we will provide return instructions.

Refunds

Approved refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item.

Non-Returnable Items

• Opened food products
• Products damaged due to misuse or improper storage
• Clearance or final sale items

If you have any questions, please contact us at:

support@shizukumatcha.com